WQ · Dry Cleaning
Order-tracking automation · n8n + Google Sheets + WhatsApp
The problem
Staff manually texted every customer about order status and pickups. "Where's our order?" calls ate into the day, pickups slipped, and the owner had no clear view of what was still outstanding.
What we built
An automated order-tracking system. Every order is logged, and customers get updates at each stage (received, ready, delayed), plus pickup reminders, all sent automatically through Meta's approved templates.
The result
Manual messaging eliminated entirely, over 10 hours a week saved. Staff went from texting customers all day to letting the system handle it, and nothing falls through the cracks.
