AI agents that take action
Beyond chatbots. Agents that read, decide, and act: draft replies, qualify leads by phone, pull data out of documents, and hand off to a human the moment it matters.
Your business runs on repetitive work. We automate it, and make sure it never breaks
We build the automations that quietly run your operations in the background, and monitor them so they keep running.
Reliability & monitoring
Anyone can build an automation. We keep it running, monitored after handoff so it doesn't break the week after we ship it.
Built on the tools you already trust
AWSKubernetesTerraformn8nVapiGrafana
What we automate
If your team does it the same way every time, it can probably run itself.
Not a fixed menu. These are the pillars we build around, and most engagements start with one, then grow.
Workflow automation, end to end
The repetitive, cross-tool busywork, enquiries, follow-ups, order updates, handoffs, connected across the apps you already use and run without anyone lifting a finger.
Internal ops & reporting
The daily spreadsheet-shuffling, data entry, and "can someone pull those numbers" work, handled automatically. Owners get a clear view without chasing staff for it.
Knowledge on tap
Your docs, chats, and records turned into something AI can search and answer from instantly. No more hunting for the right file or re-explaining the same thing twice.
Custom AI automation
Bespoke AI wired straight into your operations: draft replies, classify and route enquiries, pull data out of messages and documents, qualify new leads by phone, and summarise what actually matters. Trained on your business, and monitored like everything else we build.
Anyone can build an automation.
We keep it running.
It's what nine years in site reliability engineering was for: automation built like systems that had to stay live at scale: tested against real scenarios, monitored after handoff, and fixed before you ever feel it.
Need the website too? We also design and build the premium site it all runs on, wired to your automation from day one. See recent work →
How we work
Our process
A methodical, low-risk approach that starts with understanding your business, not jumping straight into tools.
01
Discover & diagnose Free · 30 min
Understand first, automate second.
- In a free 30-minute audit, we map how your business actually works: goals, constraints, handoffs, and what a "win" looks like.
- We look at your tech stack and where data lives: CRMs, inboxes, spreadsheets, and internal tools.
- We find the real bottlenecks and decide what should and shouldn't be automated. You leave with a ranked list of opportunities, whether or not you hire us.
02
Design, build & validate
Custom solutions, tested before launch.
- We prioritize the high-impact opportunities and decide where automation helps, and where it doesn't.
- We build the workflows directly into the tools you already use, and explain our choices in plain language.
- We test against real scenarios in a real-world environment before full rollout, not a demo.
03
Launch, monitor & optimize
Continuous improvement, not a one-off project.
- We roll out into production with zero downtime, clear success metrics, and safeguards.
- We monitor everything, catch failures before you feel them, and fix issues quickly.
- We refine the logic and models as your business changes, so it keeps working long after handoff.
Case studies
Built and deployed. Also: audited and advised.
Client → the problem → what we built → the result.
WQ · Dry Cleaning
Order-tracking automation · n8n + Google Sheets + WhatsApp
The problem
Staff manually texted every customer about order status and pickups. "Where's our order?" calls ate into the day, pickups slipped, and the owner had no clear view of what was still outstanding.
What we built
An automated order-tracking system. Every order is logged, and customers get updates at each stage (received, ready, delayed), plus pickup reminders, all sent automatically through Meta's approved templates.
The result
Manual messaging eliminated entirely, over 10 hours a week saved. Staff went from texting customers all day to letting the system handle it, and nothing falls through the cracks.
HomeFairy Tech
Proptech / Real Estate · homefairytech.com
The problem
Leads were coming in faster than the team could qualify and follow up, with the process handled manually and inconsistently.
What we did
Audited their site and lead funnel, then scoped five ranked automation opportunities (WhatsApp lead qualification, listing-quality automation, dynamic pricing, SEO, and lead nurture), plus a sample AI-generated ad pack.
The result
A clear, prioritized roadmap that gave the team real clarity on their funnel and cut hours of manual qualification work out of their week.
HomeFairy Ltd
Flagship Real Estate · homefairyluxury.com
The problem
The flagship arm relied on manual lead handling, putting high-value enquiries at risk of slow, inconsistent follow-up.
What we did
Audited the luxury site and funnel and streamlined the lead-qualification process, tailored to a premium buyer where response speed and polish directly affect close rate.
The result
Sharper visibility into their pipeline and a streamlined qualification flow, freeing the team to focus on high-value clients instead of sorting leads.
FoodCity
Website BuildA premium website build, wired to run itself. Full write-up landing here soon.
Case study coming soonCelia Skincare
Website BuildA premium website build, wired to run itself. Full write-up landing here soon.
Case study coming soonSmash6
Website BuildA premium website build, wired to run itself. Full write-up landing here soon.
Case study coming soon
About
Why "Uptime"?
"Uptime" is the number that work lives and dies by: the share of time a system is up and doing its job. It became the name of this business because that's still the entire point.
Book a free automation auditFor nine years, our whole job was keeping things running. As DevOps and site reliability engineers, we built and maintained the systems behind businesses that couldn't afford to go down, automating infrastructure with tools like AWS, Terraform, and Kubernetes, and monitoring everything so problems got caught before anyone noticed them.
Here's what we've seen: most automation is easy to build and just as easy to break. Plenty of people can wire up a workflow that dazzles in a demo, then watch it quietly fall apart a week later when a real order, an odd input, or a changed setting hits it. Small businesses get burned by this constantly.
We do it the opposite way. We build automation the way we built systems that had to stay live at scale: tested against real scenarios, monitored after handoff, and fixed before you ever feel it. You get the time back without the fragility.
That's the difference between automation that impresses you once, and automation you can actually run your business on.
The stack behind it
AWS
Kubernetes
Terraform
n8n
Vapi
Grafana
This is exactly why we built Uptime the way we did. Most automation gets built and abandoned; ours gets monitored after handoff, so failures get caught and fixed before they reach you. Keeping systems running is what we spent nine years doing; it's not an afterthought here, it's the core of the service.
Not at all. That's the whole point of hiring us: you tell us what eats up your team's time, and we handle everything technical. You end up with automation that just works, not another tool you have to learn.
No, it removes the repetitive busywork so your people can focus on the parts of the job that actually need a human. The goal is to give your team hours back, not to shrink it.
It depends on what we're automating, but most engagements start with a build fee plus an optional monthly plan for monitoring and improvements. The free audit gives you a clear scope and price before you commit to anything.
Simpler automations can be live in days; larger builds take a couple of weeks. We roll out with zero downtime, so your business keeps running the entire time.
Yes, and you own every piece of it. Where you already have tools (your CRM, spreadsheets, your existing site), we build straight into them. Where the automation needs its own engine, like n8n, we set it up under your own account, in your name, so it's yours outright: no lock-in, no dependency on us, and it keeps running even if we ever part ways. You're never renting your own operations back from a consultant.
If your team does anything the same way every time, it can probably be automated. Small businesses often get the biggest relief, because every hour saved is one you were personally covering.
Free automation audit
Find out what your business can automate, free.
In 30 minutes, we'll map the repetitive work quietly costing you time and money, and show you exactly what can run itself. You leave with a ranked list of opportunities, whether or not we work together.
No pitch, no pressure, just a clear picture of what's possible.